Please give a minimum of 12-hour notice if you wish to cancel or reschedule your float. Simply shoot us an email or give us a call to cancel or reschedule. Each weekdays booking only allows ONE time cancellation/ reschedule; for weekends/ public holiday bookings, no cancellation/ reschedule is allowed. ( Including gift vouchers and other redemption vouchers)
Do arrive on time. We will familiarize you with floating if you visit the first time.
If you are late, your float session might be shortened/ forfeited as it affects the next floater. Thank you for your understanding.
For cancellation/ reschedule more than once; cancellation/ reschedule during weekends and public holidays; or cancellation/ reschedule less than 12 hours notice, you will be charged the full price of one float session or be deducted one session from your package. Prepayment will also be required for future booking. Thank you for your understanding. ( Including gift vouchers and other redemption vouchers)